Shipping Policy

Shipping Policy

Clear shipping rates, delivery coverage, and order processing information for global customers.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Processing may take longer during peak seasons or promotional periods.

2. Shipping Regions & Rates

Shipping costs are calculated based on your delivery region and order value. The final shipping fee will be displayed at checkout.

Australia

  • Free shipping on orders over $400
  • Standard shipping fee: $13

International (Selected Countries)

  • Free shipping on orders over $150 (Standard tier)
  • Free shipping on orders over $250 (Express tier)
  • Standard shipping fee: $7–$10 depending on order value

European Union (EU)

  • Free shipping on orders over $150–$300 depending on shipping tier
  • Standard shipping fee: $7–$10

Exact eligibility depends on your selected region and cart value.

3. Delivery Time

Estimated delivery time varies by destination. International shipments typically arrive within 5–15 business days after dispatch.

Delivery times are estimates and may vary due to customs processing, local carrier delays, or external factors beyond our control.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 1–3 business days to appear.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

6. Shipping Insurance

All shipments are handled with reputable logistics partners. If a package is lost in transit, please contact us so we can assist in resolving the issue.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Delays

Occasionally, delays may occur due to customs inspections, high shipping volume, weather conditions, or carrier disruptions. We appreciate your patience in such cases.

9. Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: info@lottedspro.com

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