Contact Us
LOTTEDS JEWELRY
Talk to a person
Two inboxes, both read by the people who make the pieces. Usually answered within a few hours, always within one working day.
Before you buy
Sizing, styling, or choosing between two pieces — including whether a stone will suit her skin tone better warm or cool.
After you buy
Orders, delivery, returns, exchanges, warranty and aftercare.
What to include, so we can answer in one go
- Sizing or styling — the measurement, or a photo of the hand or neck it is for.
- An order — the order number. That is the only thing we need.
- A return or a fault — the order number and one photograph.
- Buy-back or verification — the number engraved on the piece and the email it was registered under. Verification needs no account: Verify Your Piece.
Before you write
These answer most questions faster than we can:
- Questions, answered straight
- Shipping & delivery times
- Returns & exchanges
- Buy-back terms, in full
- Price, and every deduction
LOTTEDS JEWELRY · we do not run a phone line, because a written answer is one you can keep.